Trusted by US and Canadian Intermediaries and Freight Forwarders for fast load truck execution, carrier coordination, and error-free documentation
Services
1
We Learn How You Work
We get on a call, map out your workflows, understand your TMS and carrier network, and identify exactly which tasks you want off your plate.
2
You Get a Dedicated Specialist
We assign a trucking back-office specialist who knows freight forwarding - not a generalist, not a call center rep. Someone who speaks your language from day one.
3
Hand Off & Watch It Run
You delegate the loads, docs, and carrier follow-ups. We execute to your standards, on your timelines, without you having to follow up.
4
Scale Without the Stress
When your volume grows, we absorb it. No hiring, no training, no turnover. Just more capacity exactly when you need it.
Can your team actually handle carrier check calls and dispatch coordination in real time?
Yes. Your dedicated specialist manages check calls, pickup confirmations, load assignments, and exception escalations throughout the day - working your hours, inside your TMS. They're not batching tasks overnight. They're on it as loads move, the same way an in-house dispatcher would be.
How do you handle POD collection - our biggest bottleneck is chasing carriers for paperwork?
That's one of the first tasks most clients hand off. Your specialist follows up with carriers systematically, collects PODs, matches them to the correct shipment, and files them so your invoicing team can bill without waiting. No more revenue sitting idle because a carrier hasn't sent paperwork.
Do you catch accessorial charges we're getting billed for unfairly?
We audit every carrier invoice against the original rate confirmation. Detention, lumper fees, fuel surcharges, reclassifications — if a charge wasn't agreed to upfront, we flag it and manage the dispute process on your behalf. Most clients recover margin they didn't even realize they were losing.
How do you vet carriers - what exactly does your FMCSA verification process cover?
We check active operating authority, insurance certificate validity and expiration dates, safety ratings, and any additional criteria your company requires - broker-carrier agreements, cargo limits, equipment type. Nothing hits your approved carrier list without meeting your standards first.
We run both FTL and LTL - can one specialist handle both, or do we need separate resources?
One specialist can handle both. Our team understands the different workflows — full truckload dispatch and tracking versus LTL BOL prep, pickup scheduling, and class/NMFC management. If your combined volume outgrows one person, we add a second without you having to recruit or train anyone.
What if a carrier no-shows or a load gets dropped mid-route - how does your team respond?
Your specialist follows escalation protocols we build together during onboarding. They'll immediately notify you, contact backup carriers from your approved list, re-tender the load, and keep the customer updated - all before you'd normally find out there was a problem
testimonials
Happy users feedback
"The speed of their pricing support team allowed us to win a major seasonal contract that we previously couldn't quote fast enough."
VP of Sales, Mid-West 3PL
"Scalability was our biggest hurdle. Now we can handle volume spikes without the stress of emergency hiring."
CEO, Export Logistics Firm
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